Refund Policy of LeafandGrain
Last updated: April 10, 2023
Thank you for shopping at LeafandGrain
If you are not entirely satisfied with your purchase, we're here to help. Our refund policy explains the circumstances under which we may provide refunds. By placing an order on leafandgrain.site, you are agreeing to this refund policy and our terms of service.
Returns
You have the right to cancel your order within 10 minutes after it has been placed. After this time frame, if the preparation of your order has commenced, cancellations will not be allowed, and a refund cannot be granted.
Refund Eligibility
To be eligible for a refund, your order must be incorrect, damaged, or not received. In case your order is incorrect or damaged, you must contact us within 2 hours of receipt with a clear description of the issue and any photographic evidence if applicable.
Non-refundable Items
Please note that certain items cannot be returned or refunded:
- Customized or personalized pizza orders
- Discounted or promotional items
- Gift cards
- Any item that is returned more than 2 hours after delivery
Processing Refunds
We will notify you once we have received your refund request and have inspected the issue. If your refund is approved, we will initiate a refund to your original payment method. You will receive the refund within a certain number of days, depending on your card issuer's policies.
Contact Information
If you have any concerns or questions about our Refund Policy, please contact us:
- By visiting this page on our website: leafandgrain.site
- By calling our customer support number: +44 20 7946 0958
Address
LeafandGrain
43 Bedford Street, Westminster,
London, WC2E 9HA,
United Kingdom
Changes to Refund Policy
We reserve the right to modify our refund policy. Any changes will be updated on this page and are effective immediately upon posting. We encourage you to periodically review this policy to stay informed about our refund process.